Question 1

What is a general practitioner (GP) or family doctor?

Accepted Answer

As GPs, we see ourselves as your guide through the increasingly complex healthcare system in Germany. We are available to you digitally via our website (e.g. via video consultation or online prescription ordering), as well as on site in the practice. We are your first point of contact for all matters, especially for chronic illnesses. We coordinate your treatment with specialists and hospitals. This gives us a comprehensive overview of your medical history and we decide together with you, for example, on the initiation of rehabilitation or preventive measures. As your central, regular point of contact for health issues, our aim is to provide you with ongoing advice and take preventative measures. In this way, we can alleviate or even completely prevent ailment.

Question 2

Am I welcome as a new patient?

Accepted Answer

Yes, as a new patient you are welcome to make an appointment by telephone or via Doctolib. During your first appointment, we will take plenty of time to assess your medical history and current condition. Please take a printout of your findings from other doctors with you or upload them to Doctolib before your visit.

Question 3

Can I get a sick note by telephone?

Accepted Answer

Yes, but only as an  existing patient  and under certain conditions. An initial sick note for up to 5 calendar days can be issued after a medical history has been taken by telephone. Please note that there must be no serious symptoms. However, you must always come to the practice for an extension of the sick note. Please note that your doctor can also refuse a sick note or ask you to come to the practice if necessary.

Question 4

How do I get my sick note (Ger.: AU) and what is an electronic sick note (Ger.: eAU?)

Accepted Answer

The familiar "yellow certificate" has been replaced by electronic sick notes (eAU) since 2023. Once we have established your incapacity for work, your employer can retrieve the certificate electronically within a few days. You don't need to do anything else. If you wish, you can still receive a paper sick note for your own records.

Question 5

How can I support the practice?

Accepted Answer

If you liked our practice, we look forward to a positive review on Google.

Question 6

Why can't I have my expensive neurological, rheumatological or oncological tablets prescribed by my GP?

Accepted Answer

We are happy to help out with a prescription for a small pack of specialist medication if your specialist is not available. A permanent prescription of expensive, specialist medication is not possible, as we unfortunately cannot accept liability for medication unknown to us. In addition, we must first check whether we are authorised to prescribe each medication in accordance with your health insurance company's guidelines. We ask for your understanding if we have to refer you to the relevant specialist practices for permanent prescriptions, even if this seems a little inconvenient for you.

Question 7

Why can't I have my fango massage prescribed by my GP?

Accepted Answer

Due to the high cost pressure, the statutory health insurance funds have tightened the rules for prescribing these so-called "Heilmittel" considerably in recent years. As a GP practice, we now have to follow precise guidelines as to when we are allowed to prescribe something. Short-term prescriptions are not normally a problem. We are also happy to support you in other cases and, in special cases, help you to submit an application to your insurance company so that you receive the treatment you need.

Question 8

Do I still need a referral for the specialist?

Accepted Answer

If you visit a specialist without a referral, we will not receive a report. Without specialist reports, we cannot continue the treatment started by the specialist! You may also suffer disadvantages in the event of enquiries from insurance companies, pension offices, social courts, pension insurance companies, etc.! Applications for rehabilitation treatment, severe disability certificates or care levels are often rejected if we are unable to send specialist reports. So make sure you always bring a referral from us and insist on a report to your GP in your own interest.

Question 9

I would like to get a 2nd opinion. How does that work?

Accepted Answer

In general, you are always free to involve other doctors in your personal (health) decisions thanks to the free choice of doctor. There is even a special process for certain procedures.  This page  will help you.

Question 10

Do I always need my insurance card?

Accepted Answer

Please always take your insurance card with you when you visit us. Unfortunately, we can only treat you in exceptional cases or in an emergency without proof of insurance. Please also note that the "eRezept" (electronic prescription) will only work if your insurance card has been scanned.

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